ORDERING
Orders can be placed on our website at www.unfinishedwoodco.com. Orders can also be placed by phone during regular business hours Monday – Friday 9:00am to 5:30pm eastern standard time by calling 770.248.9010. If you would like to leave us a message after hours, your call will be answered the next business day. All information will be kept private.

 

PRICING
Prices are subject to change without notice. Correctly invoiced prices at the time of purchase will be honored at time of shipping. JMD, LLC strives to provide accurate product and pricing information to our customers at all times. However, errors do occur on rare occasions, in which case we reserve the right to correct any errors or inaccuracies and cancel any effected orders. If a credit card charge had been processed, a refund would be issued immediately. Prices do not include shipping and handling fees unless otherwise specified on your order.

 

SALES TAX
For retail sales, no sales tax will be charged to delivery locations outside of the state of Georgia and Pennsylvania. However for orders shipped to a Georgia or Pennsylvania address we are required to collect all applicable sales tax.

 

PAYMENT TERMS
100% payment is required to process all orders. We accept all major credit cards as well as pay by PayPal. The credit cards we except are Visa, MasterCard, Discover Card, and American Express. Payment will be charged at the time of shipping. We will email your receipt, shipping information and any additional information and correspondence to your contact email.  Custom made orders will be billed at the time of order placement.  Custom orders can not be returned or exchanged once an order has been placed. Damaged, defective or incorrectly shipped orders will be handled according to our damaged products terms.

 

SHIPPING
All orders are shipped via standard ground service. Please allow 2-3 weeks from your order date to receive your products. If you require express service, please call 770.248.9010 or email contact@unfinishedwoodco.com with your request. Rush orders are subject to availability. Additional rush fees will be applied to the cost of goods and express shipping rates. Currently we only ship to locations within the United States, Alaska, and Hawaii.  Please note, that we cannot ship items to a P.O. Box. Please provide a valid shipping address when ordering. 

 

SHIPPING RATES
Shipping rates are based on weight and are calculated in the ordering process.  Shipping fees are not included in product costs. 

 

DAMAGED OR MISSING PRODUCTS
Replacements to damaged, defective or missing products will be made at our expense. Please note that you are responsible for the original purchase and shipping charges. Please refuse delivery of any packages arriving with visible damage to boxes or crates and notify us immediately for replacements. Claims for any damages, defective or missing products must be made within 7 business days of receipt of the products by emailing contact@unfinishedwoodco.com. One of our customer services representatives will provide you with product return shipping instructions. Items returned to us in any manner other than as described above will be refused by us. You will be subject to any and all additional shipping and replacement costs if this occurs. 

 

CANCELLATION POLICY
Cancellations of an order prior to shipping must be made no later than the close of business 2 business days prior to your scheduled ship date. Order Cancellations must be made by phone at 770.248.9010 or email at contact@unfinishedwoodco.com. Orders cancelled in this manner will not be charged. Any orders cancelled after this time will be considered a return and return charges will apply. See Return/Exchange below.  Custom made orders can not be cancelled once placed.  It you have made an error in your purchase, please call us immediately to alert us of the issue.  We will do our best to accommodate any error changes.

 

RETURN/EXCHANGE

All returns and exchanges must be received back to JMD, LLC within 30 days of receipt of the products. Custom 2 and 3 letter monograms are not eligible for returns/exchanges. If you wish to return or exchange any product you must do so by emailing contact@unfinishedwoodco.com. One of our customer services representatives will provide the return shipping instructions. You will be responsible for returning all products unused back to JMD in original packaging and in sellable condition. You are also responsible for return shipping costs. As long as the product is returned within 30 days of receipt in good, sellable condition in the original packaging you will be eligible for a refund or credit less any applicable shipping charges. For exchanged items you will receive a full credit in the amount equivalent to the product being returned. Regular shipping charges will apply for any new orders. 

 

COLORS/PRODUCT ACCURACY
We take pride in making sure our products are of the highest quality, in both the design and manufacturing process. We make every effort possible to ensure that the colors of the products shown on our website/or in our catalog are accurate and consistent. However, we cannot guarantee that the colors you see on your monitor or in a catalog will match exactly. Photos are representational of the items you will receive. If for any reason, you are not 100% satisfied with your products, or have questions regarding product quality, please contact us at contact@unfinishedwoodco.com.

 

TERMS
These terms and conditions are subject to change without prior notice. For the most up to date information regarding our terms and conditions visit our website at www.unfinishedwoodco.com.

 

COPYRIGHT
All Products on this website are Unfinished Wood Co. products and designs are copyright Jeff McWilliams Designs, LLC 2015. The use of any design, information or photographs without the expressed written consent of JMD, LLC is strictly prohibited. The Unfinished Wood Co. logo and trademark is a property of Jeff McWilliams Designs, LLC and cannot be used without our expressed written consent
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You expressly agree that you willingly using unfinishedwoodco.com at your sole risk. Neither the Company, nor its Associates, nor any of its officers, directors, or employees, agents, third-party content providers ("Providers"), merchants ("Merchants"), sponsors ("Sponsors"), licensors ("Licensors"), or the like (collectively, "Associates"), warrant that unfinishedwoodco.com will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of unfinishedwoodco.com, or as to the accuracy, currency, or reliability of any information, content, service, or merchandise provided through unfinishedwoodco.com; except that , LLC does guarantee that if for any reason you are not satisfied with a product, simply return it within 30 days from receipt as stated above and we will replace an item(s) or refund the applicable cost of the item as stated above, whichever you prefer. Unfinishedwoodco.com is provided on an as is, as available basis, and JMD, LLC specifically disclaims warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. No oral advice or written information given by JMD, LLC or our Associates, nor any of its officers, directors, employees, Agents, Providers, Merchants, Sponsors, Licensors, or the like, shall create a warranty of any kind. Under no circumstances shall JMD, LLC or our Associates or any other party involved in creating, producing, or distributing unfinishedwoodco.com be liable for any direct, indirect, incidental, special, or consequential damages that results from the use of or inability to use unfinishedwoodco.com, including but not limited to reliance by you on any information obtained from unfinishedwoodco.com or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to JMD, LLC’s records, programs, or services. You hereby acknowledge that this paragraph shall apply to all Content, merchandise, and services available through unfinishedwoodco.com. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

 

INDEMNITY
You agree to indemnify, defend and hold harmless JMD, LLC and our Associates from and against any and all liability, claims, costs and expenses (including, without limitation, reasonable legal fees and expenses), alleging or resulting from your use of unfinishedwoodco.com in violation or breach of the Terms & Conditions.

 

APPLICABLE LAWS
Unfinishedwoodco.com is the property of Jeff McWilliams Designs, LLC and is controlled from our offices in Norcross, Georgia USA. JMD, LLC makes no representation that the content on the website is appropriate or available for use in other locations, and that you the user are solely responsible for access to such content from territories where the content is illegal or prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export or use the content of this site in violation of U.S. export and copyright laws and regulations. Any claim relating to this website, the services provided through this website or the content shall be governed by the laws of the State of GA.

 

PRIVACY
At unfinishedwoodco.com your privacy and security are a top priority for us. We collect information from you when you place an order on this site, enter a contest or giveaway, correspond with us via e-mail, or use any other feature of this site. Like most websites, we use cookies on unfinishedwoodco.com to provide a better shopping experience for our customers. Cookies better help our customers access and track items in their shopping cart as well as identify individuals when they return to the site. When ordering at unfinishedwoodco.com we ask you to provide certain personal information including credit card information to process your order. We do this in order to better serve you and to enhance your shopping experience on unfinishedwoodco.com. We will never sell, trade or transmit your information to any third party company other than those parties directly associated with JMD, LLC and/or unfinishedwoodco.com in improving your shopping experience.

From time to time you may receive email newsletters from us regarding promotions, giveaways, discounts and new products available for purchase. All newsletters and promotional emails have an "opt-out" feature. You may “opt-out” at any time.

 

SECURITY
At unfinishedwoodco.com your privacy and security are a top priority for us. We implement a variety of security measures to maintain the safety of your personal information. We use the most secure transaction software available to process credit card orders and other personal information you provide on unfinishedwoodco.com. This information is protected by encryption using Secure Socket Layer Protocol (SSL). If you would prefer to place your order by phone please feel free to call us at 770.248.9010 Monday through Friday 9:00am to 5:30pm eastern standard time. One of our customer service representatives will be happy to assist you.

 

WHOLESALE
There are no minimum order quantities required for wholesale accounts.  Prices are based on volume discounts. Discounts start at orders over $50.00.

Wholesale Discounts are as follows:

Orders over $50.00=10%
Orders over $150.00=15%
Orders over $300.00=20%

You must be an approved wholesale buyer and logged in at the time of purchase to receive wholesale discounts. Retail sales, specials, coupons and discounts do not apply to wholesale purchases and vice versa.

All products, designs, information and photographs on this website are the property of Unfinished Wood Co., copyright Jeff McWilliams Designs, LLC 2015. Approved wholesale buyers may only use the information and/or photographs on this site with the expressed written consent of JMD, LLC. If you sell our products wholesale to another retail customer, they must also have our approved written consent to use our information and/or photographs.